Borla Borla Privacy Policy

Effective date: 19/06/2025

Last updated: 1/10/2026

1. Introduction

Borla Borla is a technology platform that connects customers with independent waste collection service providers. This Privacy Policy explains how 23 IT Consult, the operator of Borla Borla, collects, uses, stores and shares personal information when you use our app, website and related services.

2. Information We Collect

Depending on how you use Borla Borla, we may collect:

• Account details such as your name, phone number, email address and profile information.
• Pickup details such as collection addresses, location information, booking history, service preferences and support requests.
• Payment-related records such as transaction references, amounts, payment status and refunds. Payment credentials may be handled by payment providers.
• Rider information such as identity and verification details, contact information, vehicle details, service activity, location and settlement records.
• Technical information such as device type, app version, diagnostic information and security logs.
• Information you choose to provide through feedback, complaints, ratings or customer support.

3. How We Use Information

We use personal information to create and manage accounts, match pickup requests with service providers, coordinate collections, provide service updates, process or reconcile payments, support users, maintain platform security, investigate suspected fraud or service incidents, improve our services and meet applicable legal obligations.

We may also use information for marketing where permitted by law and subject to applicable preferences and consent requirements.

4. Location Information

Location information may be used to identify pickup locations, support dispatch and navigation, show service progress, coordinate riders and investigate operational or safety concerns. We limit rider location tracking to these disclosed and legitimate service purposes. Your device settings may allow you to control certain location permissions.

5. Automated Checks and Fraud Prevention

We may use automated rules or analytical tools to identify unusual activity, suspicious booking patterns, repeated cancellations, payment issues or possible service violations. These tools generate operational signals and do not by themselves establish that a person has acted improperly. Where appropriate, cases may be reviewed by authorised personnel.

6. When We Share Information

We may share necessary information with service providers involved in fulfilling a request, payment processors, hosting and technology providers, communications providers, authorised business customers, professional advisers and public authorities where legally required. We limit sharing to what is appropriate for the relevant purpose.

We do not sell your personal information.

7. Notifications and Marketing

We may send service-related messages about bookings, rider assignment, collection status, receipts, account security and support. Marketing messages will be handled in accordance with applicable law and your preferences. You can use available opt-out controls or contact us to request that marketing communications stop.

8. Data Security and Retention

We use appropriate organisational and technical measures designed to protect information against unauthorised access, loss, misuse or disclosure. No internet-based service can guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, recordkeeping, dispute resolution, security and legal compliance. Retention periods depend on the type of information and applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights to request access to your personal information, request corrections, object to certain processing, withdraw consent where processing relies on consent, or raise a complaint with the Data Protection Commission of Ghana or another relevant data protection authority.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

10. Children

Borla Borla is not intended for children to create accounts independently. If you believe a child has provided personal information inappropriately, please contact us so we can assess the request.

11. Third-Party Services and International Processing

Some services used to operate the platform may be provided by third parties. Their processing may be governed by their own privacy terms. Where information is processed outside Ghana, we will take steps required by applicable law for that processing.

12. Changes to This Policy

We may update this policy when our services, technology or legal obligations change. We will publish the updated version on this page and provide additional notice where required.

13. Contact Us

For questions or requests about this Privacy Policy, contact:

Email: info@borlaborla.com
Phone: +233 547 32 4113
Address: Ayiku Road, Buade, Nungua, P. O. Box DTD GZ-092-4842, Ghana